We collect data on every repair that we attempt at our events using our Fixometer app. We then use that data to provide insights into the devices and problems we see to those who design, manufacture and regulate products in the first place. We want to identify the barriers to repair that people come up against, whether it’s lack of spare parts, poor documentation, or simply bad design.

We’re also a founding member of the Open Repair Alliance, which shares information and insights with repair organisations around the world. And we’re exploring the availability of reliable commercial repairers, with our Repair Directory.