Check if your device is still within warranty, you may be eligible for a free repair, replacement or a refund. (Which? helps in the UK).
Take responsibility for your device and your data. Our volunteers are there to help you learn to fix your gadget, not to provide a free repair service. Please back up your data before the event.
Charge up your device and bring all leads and adaptors.
Get in touch with organisers if you have any questions about whether a fix is possible.
Assume repairs will be successful. We help fix over half of devices at our events. Even if your repair is unsuccessful, you will learn about your device and why it failed.
Expect us to have spare parts. However we can help you source them. Often people visit twice: first we’ll help diagnose the fault, then you source the spare part, and on your return we’ll help you do a replacement.
Attempt a mobile screen repair just to save money. DIY mobile screen repair is a learning opportunity first and foremost. Please see our advice page first.