It’s all about repair Step 1 of 3 - Some simple questions 33% QuizThanks for coming along to a repair event and for sparing us a quick five minutes to tell us your thoughts. All your comments are really appreciated by your local group and will help build a national picture of repair in the UK. We hope you have a great repair day! Before the quiz, here are a couple of questions for you:Location*Select an areaYou brought an item today for repair. Are you likely to try and repair a similar item in the future?* Yes, on my own Yes, with others Yes, with a reliable business No Did your item get repaired today?* Yes No Not yet Why did you decide to bring your item in for repair? (Choose all that apply)* To save money To reduce waste To fix a loved item To learn a new skill To attend a community event, meet people What’s the best thing to do with a dead electronic device that cannot be used for parts? Leave it on the street and hope someone picks it up Put it in the closet Put it in the bin Take it to an official recycling point or a store that recycles I don't know CORRECT!Sadly, up to 24% of unwanted electronics get sent to landfill in the UK. In most of the UK, individuals and households have a duty to keep electricals and electronics out of landfill, by taking them to our local authority recycling centres. Some retailers like PC World also take electronic waste back, even products you didn’t buy from them. SORRY!Up to 24% of unwanted electronics get sent to landfill in the UK. In most of the UK, individuals and households have a duty to keep electricals and electronics out of landfill, by taking them to our local authority recycling centres. Some retailers like PC World also take electronic waste back, even products you didn’t buy from them. What’s the first thing to check with a broken electrical appliance? The switch The fuse in the plug The voltage inside The resistors I don't know CORRECT!Older generations learned this in school - but it’s not taught anymore. Fuses sometimes get destroyed by fluctuating current. Once the fuse goes, your appliance no longer gets power. If it’s ok, we move on to other checks that might require some more expertise and disassembly. OOOPS!Older generations learned this in school - but it’s not taught anymore. Fuses sometimes get destroyed by fluctuating current. Once the fuse goes, your appliance no longer gets power. If it’s ok, we move on to other checks that might require some more expertise and disassembly. Gold, copper and aluminium in electronics have high rates of recycling. What is the recycling rate for “rare earth elements” used in electronics? Less than 6% 10% 38% Over 55% I don't know CORRECT!Rare earth elements like neodymium have nearly insignificant rates of recycling. Recyclers are constantly playing catch-up to an ever-faster cycle of new products, new materials and new technologies - having to invent new techniques and business models for processing dead devices. What this means in practice is that demand for virgin critical raw materials continues to increase with every new product we buy. SORRY!Rare earth elements like neodymium have nearly insignificant rates of recycling. Recyclers are constantly playing catch-up to an ever-faster cycle of new products, new materials and new technologies - having to invent new techniques and business models for processing dead devices. What this means in practice is that demand for virgin critical raw materials continues to increase with every new product we buy. What information do manufacturers create and then often not share with customers? Service manual User manual Operations manual Warranty details I don't know CORRECT!Service manuals help users disassemble and repair products. They used to be more widely available, but in recent decades manufacturers have restricted access. Typically a “user manual” or operations manual can be found in an internet search. However service manuals are extremely hard to come by, even though manufacturers have them. Sites like iFixit.com help people share their own DIY service information. SORRY!Service manuals help users disassemble and repair products. They used to be more widely available, but in recent decades manufacturers have restricted access. Typically a “user manual” or operations manual can be found in an internet search. However service manuals are extremely hard to come by, even though manufacturers have them. Sites like iFixit.com help people share their own DIY service information. Over the course of a mobile’s whole lifecycle (production, transport, use, recycling) roughly what percentage of its lifecycle energy usage goes into production 5% 20% 50% 80% I don't know CORRECT!Most energy and carbon use in the lives of consumer electronics happens before we even use them. Energy and raw materials spent in their production are often overlooked or ignored. If we are concerned about climate change, there is one major implication of this huge energy and carbon emissions used in production. We must use electronic products for longer. SORRY!Most energy and carbon use in the lives of consumer electronics happens before we even use them. Energy and raw materials spent in their production are often overlooked or ignored. If we are concerned about climate change, there is one major implication of this huge energy and carbon emissions used in production. We must use electronic products for longer. Assuming you can pay upfront, what is best value? A £350 washing machine that lasts for 3 years A £500 washing machine that lasts for 6 years A £750 washing machine that lasts for 7.5 years I don't know CORRECT!It seems like a simple maths problem, right? But often we are not used to thinking in “cost per year” when we buy and use electronics and appliances. Even though manufacturers have their own predictions about how long their products will last, as consumers it’s really hard to tell how long a product might last. When we buy products, we need more access to information about their predicted lifespan. SORRY!It seems like a simple maths problem, right? But often we are not used to thinking in “cost per year” when we buy and use electronics and appliances. Even though manufacturers have their own predictions about how long their products will last, as consumers it’s really hard to tell how long a product might last. When we buy products, we need more access to information about their predicted lifespan. How long is a vendor of electronics or electrical appliances required to sell spare parts after a product has been sold? Six months One year Two years There is no legal requirement I don't know CORRECT!As incredible as it sounds, there is no legal requirement in the UK. For the first time this year, the European Commission passed a regulation requiring manufacturers of dishwashers, fridges, televisions and washing machines to supply spare parts for 7 years after a product is retired from the market. Access for most parts is only for professional repairers. It is still unclear if UK consumers will benefit from this development. SORRY!As incredible as it sounds, there is no legal requirement in the UK. For the first time this year, the European Commission passed a regulation requiring manufacturers of dishwashers, fridges, televisions, and washing machines to supply spare parts for 7 years after a product is retired from the market. Access for most parts is only for professional repairers. It is still unclear if UK consumers will benefit from this development. We'd love to know more about you. Can you tell us your:Gender Age Under 19 20-29 30-39 40-49 50-59 60-69 70-79 Over 80 Prefer not to say Which best describes your employment or how you spend your time Unskilled or semi-skilled manual work Skilled manual worker Supervisory or clerical / junior managerial / professional / administrative Intermediate managerial / professional / administrative Higher managerial / professional / administrative Student Casual Worker (not in permanent employment) Full-time carer for household or household member Retired and living on state pension Unemployed or not working due to long-term sickness Prefer not to say Ethnicity White Mixed/Multiple ethnic groups Asian/Asian British Black/African/Black Caribbean/Black British Other ethnic group Prefer not say CommentsThis field is for validation purposes and should be left unchanged. 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