Repair businesses during COVID 19

It’s a tough time for many small businesses, and repair businesses are no exception to this. They have to close their shops for the public and they have to find ways to adapt to the new circumstances and handle the uncertainty.

In twelve London boroughs, we list reliable repair businesses in the Repair Directory. We checked in with these 115 businesses to see how they are coping with the situation.

Click here to skip to the list of open businesses (in progress)

Status of commercial repair in London

Seventeen businesses (15%) got back to us to share about their situation. Out of these, only three businesses are still fully open. Another eight businesses reported that they are partially open and six had to close completely.

What “partially open” means in detail varies a lot between the businesses. The range of responses reflects how creative and resourceful repair businesses are in adapting to the circumstances. Here are some of the measures

  • collect and drop off repairs
  • allow customers to bring their device to the repair workshop at a pre-arranged time, allowing everyone to follow social distancing
  • offer remote help with software issues on laptops and computers

Big worries about the future

Repair businesses are an essential part of the zero-waste and zero carbon future we urgently need. Still, repair businesses are worried about the future.

“In the short term I can cope. If this is more than a few weeks it will become a strain.”

They fear that, as customer numbers decrease, they might not be able to stay in business. This is especially true as there are still many open questions around government support.

We followed up with the repair businesses in a longer survey: out of the five respondents, two stated that they are unsure about whether they will access financial support by the government.

They feel they need more information, but are not sure where to find help.

Help independent repairers – they’re faster anyways

Repair is essential to our society, now even more than ever. Many of us rely on our electric and electronic devices to work from home, connect with our loved ones or seek information and entertainment. If they break, we need reliable repairers to help us, so we can stay connected. During the pandemic, getting your device or appliance fixed is faster than having to buy a new one and likely cheaper.

Getting a repair via an authorised service centre is increasingly difficult. Recently, Apple announced the temporary closure of all its shops – and with that, their on-site repair services. They’ve gone online and it’s bound to be slow. This leaves many customers without an option to get their device fixed.

Independent repair businesses are more resilient. They are less dependent on global supply chains than authorised repair centres, as they are good at reuse of components and component-level repairs. Manufacturers and their authorised repair centres simply don’t do this at all.

Where to get essential repairs

Many repair businesses in London still operate, in full or partially. They will do the best to help you and repair your device. Here, we are listing businesses from our Repair Directory as well as other businesses in London that meet our criteria.

Do you run a repair business that serves customers in London? Would you like to be added to the list? Let us know by filling in our survey!

We’ve decided to list what we deem to be essential repairs — devices that keep people connected and help them combat isolation and household appliances that are hard to live without.

We are sorting these businesses by location to help you find a local repairer. But don’t hesitate to contact a repair business anywhere in London – many do call outs or offer remote assistance, so they might be able to help you anyway!

 

Computers and phones

PostcodeBusinessItems repairedNotes
North London
EN1Computer KrayzeeLaptops, phonesOffer pick up and delivery for repairs
N1CiSmashSmartphones, Apple productsDevices can be sent in via post
N7Jim FernbankDesktop computers and laptopsRemote support with software issues only
N8Mr DweebDesktop computers, laptops, iPhonesCustomers can book collection & delivery slots via email
NW3Mind the MacApple devicesOpen by appointment only
East London
E14The Phone Plug*Mobiles and tabletsOpen by appointment only
E17The Computer ShopDesktop computers and laptops, TVsCustomers can drop off device at pre-arranged time
Priority for those needing their device for work
E18Computer Repair LtdDesktop computers and laptopsCustomers can drop off devices at the shop
RM9Resq-my-techDesktop computers and laptopsRemote support with software issues only
RM11Essex PC FixDesktop computers and laptopsRemote help with software issues and support on the phone
RM12Console ClinicLaptops, Apple productsOffer collection service in the local area
Also repairs game consoles
South London
CR4TFix*Desktop computers and laptops, phones, game consolesDevices can be sent in via post or courier
SE5AGT UKDesktop computers and laptopsRemote help with software issues
Offer pick up and delivery for repairs

Household and appliances

PostcodeBusinessItems repairedNotes
North London
N22Mix RepairsWhite goods
East London
RM6R J ElectricalElectric cookersCall out for essential repairs only, 10 mile radius around Romford
RM8Vac DoctorsVacuum cleaners, electric heaters, small domestic appliances depending on makeShop only open to prior arrangement
South London
SW2London Spin DoctorWashing machines, ovensEssential repairs only
Call outs with zero contact to client
SW2London Washing Machine RepairWashing machines

Televisions

PostcodeBusinessItems repairedNotes
N4Zens Electronics WorkshopTVsCustomers can drop off device at pre-arranged time
RM2Richer SoundsTVsRemote help on the phone
Offer pick up and delivery for repairs

 

*This business is not listed in the Repair Directory as it is located outside the twelve boroughs that the directory currently covers.