It’s a tough time for many small businesses, and repair businesses are no exception to this. They have to close their shops for the public and they have to find ways to adapt to the new circumstances and handle the uncertainty.
In twelve London boroughs, we list reliable repair businesses in the Repair Directory. We checked in with these 115 businesses to see how they are coping with the situation.
Status of commercial repair in London
Seventeen businesses (15%) got back to us to share about their situation. Out of these, only three businesses are still fully open. Another eight businesses reported that they are partially open and six had to close completely.
What “partially open” means in detail varies a lot between the businesses. The range of responses reflects how creative and resourceful repair businesses are in adapting to the circumstances. Here are some of the measures
- collect and drop off repairs
- allow customers to bring their device to the repair workshop at a pre-arranged time, allowing everyone to follow social distancing
- offer remote help with software issues on laptops and computers
Big worries about the future
Repair businesses are an essential part of the zero-waste and zero carbon future we urgently need. Still, repair businesses are worried about the future.
“In the short term I can cope. If this is more than a few weeks it will become a strain.”
They fear that, as customer numbers decrease, they might not be able to stay in business. This is especially true as there are still many open questions around government support.
We followed up with the repair businesses in a longer survey: out of the five respondents, two stated that they are unsure about whether they will access financial support by the government.
They feel they need more information, but are not sure where to find help.
Help independent repairers – they’re faster anyways
Repair is essential to our society, now even more than ever. Many of us rely on our electric and electronic devices to work from home, connect with our loved ones or seek information and entertainment. If they break, we need reliable repairers to help us, so we can stay connected. During the pandemic, getting your device or appliance fixed is faster than having to buy a new one and likely cheaper.
Getting a repair via an authorised service centre is increasingly difficult. Recently, Apple announced the temporary closure of all its shops – and with that, their on-site repair services. They’ve gone online and it’s bound to be slow. This leaves many customers without an option to get their device fixed.
Independent repair businesses are more resilient. They are less dependent on global supply chains than authorised repair centres, as they are good at reuse of components and component-level repairs. Manufacturers and their authorised repair centres simply don’t do this at all.
Where to get essential repairs
Many repair businesses in London still operate, in full or partially. They will do the best to help you and repair your device. Here, we are listing businesses from our Repair Directory as well as other businesses in London that meet our criteria.
Do you run a repair business that serves customers in London? Would you like to be added to the list? Let us know by filling in our survey!
We’ve decided to list what we deem to be essential repairs — devices that keep people connected and help them combat isolation and household appliances that are hard to live without.
We are sorting these businesses by location to help you find a local repairer. But don’t hesitate to contact a repair business anywhere in London – many do call outs or offer remote assistance, so they might be able to help you anyway!
Computers and phones
|EN1||Computer Krayzee||Laptops, phones||Offer pick up and delivery for repairs|
|N1C||iSmash||Smartphones, Apple products||Devices can be sent in via post|
|N7||Jim Fernbank||Desktop computers and laptops||Remote support with software issues only|
|N8||Mr Dweeb||Desktop computers, laptops, iPhones||Customers can book collection & delivery slots via email|
|NW3||Mind the Mac||Apple devices||Open by appointment only|
|E14||The Phone Plug*||Mobiles and tablets||Open by appointment only|
|E17||The Computer Shop||Desktop computers and laptops, TVs||Customers can drop off device at pre-arranged time
Priority for those needing their device for work
|E18||Computer Repair Ltd||Desktop computers and laptops||Customers can drop off devices at the shop|
|RM9||Resq-my-tech||Desktop computers and laptops||Remote support with software issues only|
|RM11||Essex PC Fix||Desktop computers and laptops||Remote help with software issues and support on the phone|
|RM12||Console Clinic||Laptops, Apple products||Offer collection service in the local area
Also repairs game consoles
|CR4||TFix*||Desktop computers and laptops, phones, game consoles||Devices can be sent in via post or courier|
|SE5||AGT UK||Desktop computers and laptops||Remote help with software issues
Offer pick up and delivery for repairs
Household and appliances
|N22||Mix Repairs||White goods|
|RM6||R J Electrical||Electric cookers||Call out for essential repairs only, 10 mile radius around Romford|
|RM8||Vac Doctors||Vacuum cleaners, electric heaters, small domestic appliances depending on make||Shop only open to prior arrangement|
|SW2||London Spin Doctor||Washing machines, ovens||Essential repairs only
Call outs with zero contact to client
|SW2||London Washing Machine Repair||Washing machines|
|N4||Zens Electronics Workshop||TVs||Customers can drop off device at pre-arranged time|
|RM2||Richer Sounds||TVs||Remote help on the phone
Offer pick up and delivery for repairs
*This business is not listed in the Repair Directory as it is located outside the twelve boroughs that the directory currently covers.