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Repairing mobiles in Nairobi – since 2001

We took this video in March 2012 during a visit to Kenya. We have known Ephraim Ngali for three years, and he has since been a saviour for personal and our friends’ devices. If a device is broken, Ephraim either already knows how to fix it, can call someone to access a spare part, or is willing to go the extra mile and learn how to fix it.

Getting to know the ethos of his work was an eye-opener, and a big inspiration for what is today the Restart Project. This is a first cut of the interview with Ephraim, but it already gives plenty of food for thought on smartphone design, designing for repairability, learning from Kenya and the Global South in how to deal with gadgets in need of repair…

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